Chester on the Web

Chester Telecoms, CheshireTelecoms, Wirral Telecoms, Flintshire Telecoms  

We are an independent telecoms provider and we choose very carefully from amongst the thousands of products and services that are available.

Delivering a Quality of Service, Resilience and Quality of Sound in our calls, and Quality in our Transmission of Data, are all more important this industry to us than simply offering cheap prices.

This is not to say that price is unimportant - it is very important.

There are providers who can match our prices, but few of them will be able to match our levels and quality of service, resilience and uptime.

There are only some providers who can match our service, but those who come close are often 50% to 125% more expensive.

So, how do we do it?

The answer is simple - we focus on delivering the best products and ensuring service we offer is of the very highest standard. ISO 9001 accredited – Quality and Process is at the top of our agenda.

The result is we keep our customers. In this industry churn runs at a staggeringly high 20%. Many companies believe it is good business to buy new customers by offering them better terms than their existing customers. In the mobile phone and credit card industry the offers keep pouring in.

Yet our churn is less than 1%.

Over 80% of our new business is generated from the personal recommendation of our existing customers and this means we can spend a great deal less on marketing than our competitors, yet we still handle millions and millions and millions of call traffic minutes each month.

This means we can negotiate very keen pricing from our suppliers.

Instead of marking up our rates, we keep our margins fine. Due to our volume of traffic, this ensures our business flourishes. It works for everyone - our customers benefit from the highest quality of telecommunications offerings available, but at prices that they simply can not negotiate themselves.

If the mobile phone and credit card companies started looking after their existing customers with better service and offered them lower rates, they would not experience the churn they suffer.

If you are looking for the latest in VoIP (Voice over Internet Protocol) you have come to the right place. Similarly if you want to send 10,000 SMS Text Messages each month to your customers at 4p each, we can help you do that in seconds.

Perhaps you’re just looking for better telecoms rates and lower line charges in the UK. Maybe you have never thought of what an International Freefone Number might be able to do for your company.

If it’s inbound calls, diverting them, routing them, recording them, queuing them, splitting them we have lots of interesting solutions.

Most carriers only provide 24 hour support for emergency faults, but if it’s something else, perhaps a routing change that normally has to wait until the office re-opens Monday to Friday, most are simply not interested.

...and when you call, you almost expect these days to have to face bland music and a series of endless messages repeating that “your call is very important to us.”

...and when the call is finally answered, are you likely to speak to someone who will really care about your problem, who will know what they’re talking about or what to do about it, and who will call you back to let you know what is happening?

It just doesn’t happen anymore!

That is until you come on board with us at Greystone Telecom.

“Greystone 24 Hour Support” is not simply an out of hours service.

It means a director and/or senior member of our team are “on call” to take and handle your call.

Your call will be answered quickly, and because your call really is important to us, you won’t be faced with a queue!

The person you speak to will deal with your query and will call you back to let you know what has been done. If it requires more work you will be told how long it is likely to take.

Our Customer Services Director Lorraine Ebbrell comments, “When one of our late night radio stations calls us to report a fault, or one of our busy call centre customers wants to re-route traffic late on a Friday evening - it’s so satisfying to receive an email the following day thanking us for the kind of service that no one any longer expects these days!”

Greystone Telecom Limited

Greystone House
Rudheath Way
Gadbrook Park East
Northwich
Cheshire
CW9 7LL

Telephone: 0845 365 0500
Fax: 0845 365 0501

Email

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Sales Enquiries:
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website http://www.greystonetelecom.co.uk